Synopsis

Responsible for providing support and training to the Economic Support Specialists, both local and throughout the Capitol Consortium.  Help the Economic Support Manager and Economic Support Supervisor with local trainings and staff meetings. This position assists with training local workers. Partners with leads throughout the consortium to provide policy and process assistance to ESS on a Help Queue through the Genesys call center. The ESS Lead will, also attempt to de-escalate clients and answer their questions when calls are escalated to the Lead Help Queue. This position also partners with consortium Leads to process casework for absent ESS.

Essential Duties and Responsibilities

The following duties are normal for this position.  These are not to be construed as exclusive or all-inclusive.  Other duties may be required and assigned.

• Partners with Leads throughout the consortium to provide policy and process assistance to ESS on a Help Queue through the Genesys call center.
• Works to deescalate clients and answer their questions when calls are escalated to the Lead Help Queue.
• Partners with consortium Leads to process cases for absent ESS workers.
• Assigned as Primary Daycare Certification Worker.  Visits potential daycare provider’s home and determines eligibility for certification.  Plans and attends daycare certification recruitment events.
• Assigned as Safe-at-Home Coordinator.  Manages cases and maintains policy knowledge.
• Develop and provide new worker training.  Participate in Consortium new worker training work group and sub-work groups.  Attend weekly new worker round table meetings.
• Perform case work and all duties of ESS position including taking and processing initial applications and maintaining a caseload including Safe at Home clients and other confidential cases.
• Assist with questions on casework by researching policies and procedures and contacting resources.
• Assist in developing and implementing agency policy and procedures.
• Perform data entry accurately and efficiently. Navigate and effectively utilize other agency/provider computer systems.
• Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Insurance Portability and Accountability (HIPAA) Act.
• Maintain current knowledge of program requirements, policies, procedures, and best practices and participate in continuing education opportunities.
• Participate in committees, trainings and meetings including Quality Control work group.
• Maintains current knowledge of program requirements and best practices and participates in continuing education opportunities.
• Represent Richland County Health and Human Services to the community at large through professional interaction, public speaking, media presentations, and participation in community advisory groups.
• Perform other duties as assigned or apparent.

Qualifications

High School Diploma or equivalent and two years’ experience as and Economic Support Specialist; or any combination of education, training and experience that provides equivalent knowledge, skills, and abilities.

How to Apply

Equal Opportunity Employer

Richland County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.